By accessing or using our website and services, you agree to be bound by these Terms & Conditions. Please read them carefully before making any purchases on our site.
1. General Information
Owen Routes is an eCommerce platform that provides digital tools, essentials, and outdoor equipment to customers worldwide. By using our site, you agree to comply with all applicable laws and regulations.
2. Orders & Payments
- Payment Method: We offer Cash on Delivery as the only payment method for all orders placed on our website.
- Order Confirmation: Once you place an order, we will send you an order confirmation via email or SMS. This does not guarantee immediate shipment but confirms we have received your order.
- Order Modifications: Once an order is placed, you cannot modify it. If you wish to cancel or change an order, please contact our customer support team immediately. We will do our best to accommodate your request before the order is processed.
3. Shipping & Delivery
- Shipping Process: Once your order is confirmed, we will process and ship it within 3-5 business days.
- International Delivery: We provide worldwide shipping, and delivery times can vary based on location. Average delivery time ranges from 7 to 21 business days.
- Customs & Duties: Any customs or import duties that apply to international shipments are the responsibility of the customer.
4. Returns & Refunds
- Return Window: You can return your items within 14 days from the date of delivery.
- Refund Process: Once your return is approved, a refund will be processed to the payment method used for your order (Cash on Delivery payments will be refunded as credit to your account).
- Non-refundable Items: Certain items, like digital tools or opened essentials, may not be eligible for returns or refunds.
5. Product Information
We strive to provide accurate and up-to-date information about our products. However, Owen Routes does not guarantee that all information is complete, accurate, or error-free.
6. User Conduct
By using our site, you agree not to:
- Use the website for any unlawful purpose.
- Engage in any activity that could harm or disrupt the site or interfere with other users’ access to it.
- Attempt to access any restricted areas of the website without permission.
7. Limitation of Liability
Owen Routes is not liable for any damages arising from the use of our website, including but not limited to loss of data, business interruption, or any other indirect or consequential losses.
8. Amendments
We reserve the right to update or change these Terms & Conditions at any time. Any changes will be posted on this page, and your continued use of the site signifies your acceptance of those changes.
For any questions, concerns, or requests regarding our Terms & Conditions, feel free to contact us at [email protected].